Get Help from Student Services
Welcome to Student Services!
This page explains the fastest way to get answers—whether you’re looking for a quick how‑to, need to talk with a student service department, or have a more complex situation.
At Student Services, our mission is to serve as a central hub that empowers students to navigate their educational journey with confidence and agency. Through personalized guidance, responsive support, and skill-building, we help students overcome challenges and develop the tools to engage fully and successfully with CCA.
Student Services encompasses the following departments:
- Financial Aid – can answer questions about Free Application for Federal Student Aid (FAFSA) or California Dream Act Application (CADAA), scholarships and loans, and work-study programs
- Student Accounts—manages billing for tuition and fees and administer payment plans
- Academic Advising and Planning—create academic plans for new incoming students and advise students on what courses to take
- Student Records—handle transcripts and the course registration process
- Housing and Residential Education—oversees CCA's housing application, room assignments, roommate matching,
- Dining and Transportation—oversee the college meal plans and CCApass (Muni/public transit)
- International Student Services (ISS)—guides CCA's international student community on maintaining F-1 student nonimmigrant status and understanding US immigration requirements
Start Here: Quick Decision Guide
Which option fits your situation?
|
If you need… |
Best Option |
Ticket |
Appointment |
Typical Response Time |
|---|---|---|---|---|
|
A quick answer to a basic question (e.g., how to, forms, dates) |
— |
— |
Immediate |
|
|
Couldn’t find the answer in Self-Service and need help from a department |
✅ |
— |
1–5 days |
|
|
A department-specific question that needs context (about you, your account, or your record) |
3) Book an Appointment with the right office |
✅ |
✅ |
1–5 days (depends on availability) |
|
Support for a complex or multi-step issue (involves multiple offices, forms, deadlines, or unique circumstances) |
4) Submit a Ticket with full details so the right team can coordinate |
✅ |
— |
2–5 business days (first reply) |
Not sure? If you’re still stuck, create a ticket and we’ll route it for you.
When to Submit a Ticket vs. Book an Appointment
Not finding what you need in the self-service resources? Here’s how to know whether to submit a ticket or book an appointment, with examples to guide you.
|
Department |
Submit a Ticket (General Questions) |
Book an Appointment (Department Specific) |
|---|---|---|
|
Financial Aid |
My FAFSA isn’t showing up. How do I clear a verification hold? |
I have questions about my financial aid package. |
|
Student Accounts |
What is this charge on my account? How do I sign up for a payment plan? |
Can someone explain my payment plan options based on my balance? Why hasn’t my financial aid posted yet? |
|
Academic Advising & Planning |
I can’t register for a class—how do I remove the hold? |
Can you review my graduation requirements with me? What courses do I need to finish my major/minor? |
|
Student Records |
I don’t see my transfer credit in Workday. I need proof of enrollment. |
My transcript is missing a course—can you review it? |
|
Housing & Residential Education |
I can’t see my housing assignment in the portal. How do I apply for a housing exemption or accommodation? |
I have concerns with my current housing assignment or living situation. |
|
Dining & Transportation |
My meal plan or CCA Pass isn’t working. |
I have dietary restrictions. I don’t have a smartphone for the CCA Pass. |
|
International Student Services (ISS) |
How do I submit a reduced course load request? Where can I find my SEVIS record status? |
How do I apply for a Social Security Number? Can you explain my CPT/OPT eligibility given my major and credits? |
Urgent & Crisis Concerns
Urgent Assistance
- For medical or mental health emergencies, please call 911 or go to your nearest emergency room.
- For urgent, non-emergency mental health issues requiring immediate attention, please call CCA's mental health crisis hotline: 415.551.9344.
- For campus-related emergencies, please call CCA's Public Safety department: 415.703.9510.
Non-Urgent Inquiries
- To report a concern regarding a CCA student, please submit a CCA Cares Form. (Please note: Do not use this form for emergency situations requiring immediate attention.)
Service Hours & Locations
Hours: Monday–Friday from 10:00 am - 4:00 pm PST.
- Virtual Support: ask@cca.edu
- In-Person Support: Student Services Suite (right side), 80 Carolina, 1st floor
- Closures (holidays, breaks) are posted on the academic calendar.
Privacy
We handle your information in accordance with FERPA and college policy. We’ll only share details with staff who need to know in order to assist you.
Still not sure where to start?
Create a ticket with a short description of your situation. We’re here to help you!
- Submit Ticket
- Email: ask@cca.edu